FAQ

Where are your products made? 

Our prints, posters, decals and stationery are designed and made in the USA. Our baby apparel is designed and printed in the USA, but are made in India from 100% soft cotton.


When will my order ship?

As soon as we receive your order, allow us 2-3 business days for processing and mailing. We ship by first class mail USPS which, depending on your location, takes about 4-5 business days total. If you need your order to arrive faster, please email us at customerservice(at)monkiebirdie.com before you place your order. We will try our best to accommodate your shipping needs.


Do you charge sales tax?

Sales tax are only applicable to orders placed in California.


Do you ship international orders?

Yes! In the shopping cart you'll be able to select your country and view the options available to you. Please note, we are not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you.

 

Do you allow custom colors, custom sizes and/or any changes to the art?

Yes! Well, almost. We allow size ups and color customization for a small additional fee. However, we do not size down any of our artwork. Please contact us at customerservice(at)monkiebirdie.com for custom order estimates.


How secured is my transaction?

We protect the security of the information you input by encrypting it using 128-bit Secure Sockets Layer (SSL) software.


What is your return and refund policy?

Unused and unopened orders may be returned within 14 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you except the shipping costs which are non-refundable. All merchandise must be returned unopened, unused and in its original packaging. Used, opened, and/or final sale items cannot be returned. Cancellations or changes to your order must be submitted within 24 hours of placing the order. 


Are your products eco-friendly?

Yes. We use heavyweight 30% and 100% post-consumer recycled paper for our paper products and non-toxic inks. Our decals are made out of fabric. We take all efforts to minimize our packaging material and recycle excess material.


How accurate is the online color representation?

We have done our best to display the color of our products accurately. But all monitors portray color differently. Expect slight color variation between the computer monitor and the actual print.


How can I get help?
If your questions are not answered in this section and you still need help or just want feedback about certain products, you can email us at customerservice(at)monkiebirdie.com